Frequently Asked Questions

On November 20, 2024, First Aid Beauty discovered that we inadvertently sold 14 oz Ultra Repair Cream Coconut Vanilla on our direct-to-consumer site, FirstAidBeauty.com. This product was not intended for market sale. We are recalling the Ultra Repair Cream Coconut Vanilla that were sold only on FirstAidBeauty.com in the United States. We issued an email directly to impacted consumers, proactively sent a replacement Ultra Repair Cream Grapefruit, and provided direction to stop product use of the Ultra Repair Cream Coconut Vanilla and discard. If you did not receive an email from us regarding the product recall, then there is no additional action needed at this time. With questions or concerns, consumers can contact customerservice@firstaidbeauty.com or 800-322-3619.